Mystery Shopping...

The Trusted Fitness Guide launches the highest quality Mystery Shopping & Training service, for the beauty industry!

We know the beauty industry inside out. We use our expert knowledge to train your staff & increase your profits!!!

Launches the highest quality Mystery Shopping & Training service,

for the health and fitness industry!

Businesses are losing thousands of pounds each year
through poor customer service,this is mainly through lack of
monitoring and very little training.

The health and fitness industry is flooding with new businesses
opening, customers now have a huge amount of choice when it comes to
choosing where to spend their money. With so many membership deals
available on the internet, loyalty can be easily swayed.

Says Noel Gordon - Co-founder of The Trusted Fitness Guide.

Having been in the Fitness, Health and Nutrition industry for over 18 years, the founder's of The Trusted Fitness Guide have continuously contributed to helping businesses globally, improve their customer service, selling skills and products/supplement knowledge.

Working with a combination of the luxury health clubs and professional bodybuilding gyms. They have spent a great deal of time educating businesses on the importance of customer service.

The Trusted Fitness Guide is a UK based company that mystery shops businesses globally and identifies strengths and weakness, before feeding it to the business owner or personnel. Strategies are then put in place to make improvements through specialized and business specific training.

 Says Noel.

The Mystery Shopping Team are experts within the industry and have had high levels of training to pinpoint areas which are essential to the success of the business. Once the areas of concern have been pinpointed within the business, feedback and training is given to staff members.

The Trusted Beauty Guide also see's the importance of rewarding areas of excellence within a business too. Staff members who are performing really well must feel appreciated.

For those who are not performing so well, essential training
is given to make the improvements.

It costs more money to get a new customer than it does keep an
existing one so businesses need to make the most of the people
who walk through your door or makes an enquiry.

They cannot afford to lose customers to another business who is
providing a better customer service and treatments to a higher
standard. Too many businesses fail to recognize that each
person who phones, emails or walks through the door could be
a customer for life.

There are certain times of the day, week and time where customer
service is at its worst! The usual reason for this are dips in the day or lack
of supervision at that time. Poor monitoring and lack of training can make
customers go elsewhere without the business owners knowing why.
With the growing number of websites giving reviews.

It only takes one bad review online or a member of staff having an "off day" to put customers off from visiting or staying with a business.

Says Noel.

The Trusted Fitness Guide has seen a growth in the number of business requesting customer training services.

Contact The Trusted Fitness Guide about having your business 'Mystery Shopped' or to have yourstaff trained to provide exceptional customer service, treatments and product information.

Please contact: